Role OverviewThe Case Manager Supervisor provides leadership and oversight for case management services within assigned program areas, supporting staff, and ensuring clients are connected to appropriate resources. The role promotes consistent, high-quality case management through supervision, training, performance support, documentation review, data integrity, and timely reporting.
What You Will Do
The Supervisor will lead and manage program staff, assign and monitor staff work, oversee case management operations, provide direct client service support, and collaborate with Case Managers and community partners.
Why It Might Be a Fit
The ideal candidate will have strong interpersonal skills, excellent verbal and written communication skills, and the ability to influence and engage staff. They will also have experience with program reporting, database documentation, funder compliance, trauma-informed service delivery, and supervision of case management or direct service staff.
Requirements
- Bachelor's degree in human services, social work, psychology, counseling, public health, human services administration, or a related field
- Four years of related case management, human services, social services, housing, immigrant services, or comparable experience
- At least two years in a supervisory, lead, or staff oversight capacity
- Experience with program reporting, database documentation, funder compliance, trauma-informed service delivery, crisis response, community resource coordination, and supervision of case management or direct service staff
Benefits
- Health/Dental/Vision
- Mandatory & Free Leave
- 403(b) Retirement Plan with a discretionary employer contribution
- Tuition Advancement
- Paid Parental Leave
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