Role OverviewThe Supervisor, Case Processing is responsible for supervising case processing staff, ensuring compliance with regulations and best practices, and implementing quality control measures. They conduct internal case reviews, audits, and verify accuracy and timely completion of document preparation and case management. The role requires technical expertise, liaison skills, and effective communication with various stakeholders.
What You Will Do
The incumbent will supervise case processing staff, implement quality control measures, conduct internal case reviews and audits, and direct the execution of diverse and complex functions. They will also participate in recruitment, hiring, and onboarding of new staff, motivate and encourage staff to perform their duties, and facilitate team meetings and case strategy sessions.
Why It Might Be a Fit
The ideal candidate will have strong leadership skills, technical expertise, and effective communication skills. They will be able to work independently and collaboratively with various stakeholders, including federal officials, staff, and clients. The role requires a deep understanding of immigration laws and regulations, as well as the ability to maintain compliance with accreditation standards and other relevant requirements.
Requirements
- Supervises case processing staff in the performance of their duties
- Implements and monitors quality control measures to ensure accurate and compliant case management
- Conducts internal case reviews and audits to verify accuracy and timely completion of document preparation and case management
- Directs and coordinates the execution of diverse and complex functions in coordination with other operations of ICE
- Serves as a technical expert and liaison in developing and maintaining relationships with various stakeholders in the federal government
Benefits
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