Supervisor, Customer Care

STERIS
Any Location, OH
Category Education
Job Description
The Supervisor, Customer Care is responsible for our 24/7/365 Call Center. The Supervisor partners with Account Managers, Technicians, Regional Sales Managers, District Service Managers and Area Vice Presidents, to ensure Customer satisfaction. The Supervisor ensures orders are processed accurately, on-time and in adherence to STERIS Terms and Conditions and will develop and enforce consistent, repeatable procedures and processes.

Requirements

  • Bachelor’s degree in business discipline
  • Minimum of 5 years call center management experience
  • 2 years of people leadership or equivalent experience
  • Demonstrated track record as a strong manager and leader
  • Working knowledge of telephony systems
  • Working knowledge of workforce management systems

Benefits

  • Market Competitive Pay
  • Extensive Paid Time Off and (9) added Holidays
  • Excellent Healthcare, Dental, and Vision benefits
  • Long/Short Term Disability Coverage
  • 401(k) with a company match
  • Maternity & Parental Leave
  • Tuition Reimbursement and continued education programs
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