Supervisor Customer Service - COS

Southwest Airlines
Colorado Springs, CO
Category Customer Service
Job Description
Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southwest Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions.

Requirements

  • Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
  • Respond to and resolve Customer questions, requests, or complaints
  • Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment

Benefits

  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
  • Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings
  • Competitive health insurance for you and your eligible dependents
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