Supervisor Customer Service - LGB

Southwest Airlines
Long Beach, CA
Category Customer Service
Job Description
Supervisor Customer Service at Southwest Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions.

Requirements

  • Knowledge of principles and processes for providing Customer and personal services
  • Knowledge of applicable Collective Bargaining Agreements and their applications
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology

Benefits

  • Fly for free on all Southwest flights
  • 401(k) Company match contribution of up to 9.3%
  • Competitive health insurance for you and your eligible dependents
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