Role OverviewThe Supervisor Customer Service at Southwest Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions. Supervisors also monitor scheduling, training, and daily reports.
What You Will Do
Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction. Respond to and resolve Customer questions, requests, or complaints. Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment.
Why It Might Be a Fit
This role is perfect for someone who enjoys leading People and helping Southwest deliver safe, friendly, and on-time service each day.
Requirements
- Knowledge of principles and processes for providing Customer and personal services
- Knowledge of applicable Collective Bargaining Agreements and their applications
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Ability to shift back and forth between two or more activities or sources of information
- Ability to apply general rules to specific problems to produce answers that make sense
- Ability to recognize and address performance and safety concerns in a timely manner
- Ability to ensure all equipment is maintained and available for the operation
Benefits
- Fly for free on any open seat on all Southwest flights
- Southwest will help fund your Retirement Savings Plan
- 3% Short Term Incentive (STI) bonus
- Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan
- Competitive health insurance for you and your eligible dependents
- 30 days to select and enroll in your health plan
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