Role OverviewProvide strategic leadership to the Customer Service department, lead continuous improvement exercises, and act as a liaison between customers and internal functions to resolve customer escalated service issues.
What You Will Do
Identify and implement solutions to improve key performance indicators, drive the Customer Service Corrective Action process, and manage human capital for the Customer Service team.
Why It Might Be a Fit
The successful candidate will have experience leading a Customer Service Call Center environment, working knowledge of ERP, CRM, and reporting tools, and proficiency in Microsoft Office and SharePoint.
Requirements
- Associate’s degree in a related discipline or equivalent experience
- Experience leading a Customer Service Call Center environment
- Working knowledge of ERP, CRM, and reporting tools
- In-depth knowledge of EDI and related methods for electronic ordering
- Knowledge of problem-solving techniques, corrective action, and lean methodologies
- Demonstrated ability to build, develop, and manage a high-performance organization
- Excellent written and verbal communication and presentation skills
- Proficiency in Microsoft Office and SharePoint
Benefits
- Come build your future with us!
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