Supervisor, Digital Service

MTM, Inc.
Any Location, MO
Remote
Job Description
The Supervisor, Digital Service plays a key role in MTM’s evolving contact center by overseeing the performance, accuracy, and continuous improvement of our newly deployed digital “virtual agents.”

Requirements

  • High School Diploma or GED
  • Bachelor’s Degree in Statistics, Mathematics, Data Science, Computer Science, or related field, or equivalent, relevant work experience
  • 2+ years of experience in a contact center or customer service environment
  • A minimum of one year of experience in a position focused on identifying trends, patterns, and anomalies within data
  • Experience with quality monitoring and/or auditing chats or calls
  • Experience in process or workflow improvement, specifically identifying inefficiencies, suggesting improvements and documentation
  • Hands-on relevant experience in generative AI, large language models, and/or agentic systems

Benefits

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities
]]>