Supervisor, Hotel Housekeeping

The Hotel Housekeeping Floor Supervisor will supervise, train and inspect the performance of assigned Room Attendants, Turndown Attendants, House person and Laundry Attendants ensuring that all procedures are completed to the hotel's standards and assists where necessary to ensure optimum service to guests.

What You Will Do

Supports team members in meeting their responsibilities and becoming part of the team, maintain complete knowledge of and comply with all departmental policies/service procedures/standards, anticipate guests’ needs, respond promptly and acknowledge all guests, maintain positive guest relations at all times.

Why It Might Be a Fit

The ideal candidate for this role is a dynamic leader with a passion for luxury hospitality and an eye for detail, contributing to unforgettable guest experiences and delivering excellence in housekeeping operations.

Requirements

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times.
• Ensure special requests are delivered within the standard response time
• Collect and maintain guest preferences to personalize visits for returned guests
• Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Ensure that assigned staff has reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff.
• Prepare and distribute assignment sheets to assigned staff and review priorities.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect supply levels of floor closets. Assign designated personnel to rectify any deficiencies.
• Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants, using designated checklist. Directly contact Room Attendant and relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• “Mark” dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets. Counsel Room Attendants on any discrepancies.
• Report maintenance issues to dispatcher
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
• Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Check P.M. reports for accuracy and completeness. Complete night counts in accordance with departmental standards.
• Assist in other areas of Housekeeping as assigned.
• Attend designated meetings.
• Make up cribs and rollaway beds.
• Stock Housekeeping supplies.
• Open the house- assign board to Room Attendants and Houseman

Benefits

• Impeccable service, operational excellence, and technological leadership
• Create the Extraordinary
• All In On Service
• Blaze the Trail