Supervisor II, Scheduling & Program Management

Requirements

• Care Plan compliance comparing daily billing logs to time sheets, cross-referencing client's plan of care
• Perform all assigned duties related to the Quality Management Program to include: monthly outcome management as well as quarterly summaries presented to the governing board
• Collect Enhance Monthly Reporting (EMR) demographics and enter data into The Acumen System
• Ensure completion of employee and client files at point of intake, on a regular review process thereafter
• File reviews
• Continuous improvement to update policies, forms etc.
• Review monthly billing to ensure EVV (Electronic Visit Verification) is captured and approved for all services billed
• Conduct and document 90-day visits according to client database system
• Assist new hires with completion of hiring paperwork before New Employee Orientation (NEO)
• Order Supplies
• Attend any outreach events to market the Your Life Your Way Program
• Attend all provider trainings
• Participate in the on-call program
• Create, implement, and train on Plan of Care for each client in the Your Life, Your Way Program
• Complete all necessary documentation to include incident reports, quarterly and final surveys as well as other paperwork as necessary
• Assist with trouble-shooting client problems and complaints via the phone, in client meetings and/or with case managers in order to de-escalate situations
• Communicate routinely and consistently with all co-workers, supervisors, and external stakeholders, demonstrating a high level of customer service with all interactions
• Maintain close contact with referral sources and other service providers
• Assist with special projects, serve on committees as needed, attend all pertinent staffing and meetings as required and perform other duties as required
• In addition, will take the lead role in providing support to direct reports with client problems or concerns
• Responsible for providing direct supervision to client care providers
• Coordinate and monitor direct reports in all areas of the operation to ensure all workers are utilizing best practice models and that program recipients are receiving quality services
• The incumbent is responsible for working through all personnel issues for direct reports including performance evaluations and will complete interviewing, hiring, and terminating staff directly supervised
• Responsible for monitoring completion of trainings

Benefits

• Medical
• Dental
• Vision
• Short Term Disability
• Life/Accidental Death and Dismemberment
• Flexible Spending Accounts
• Long Term Disability
• Paid Time Off
• Vacation
• Sick
• Holiday
• Floating Holiday
• Jury Duty
• Bereavement Leave