Supervisor, Installation & Service

Comcast
Tuscaloosa, AL
Category Customer Service
Job Description
Responsible for coaching, inspiring, motivating, guiding, and developing a team of technicians to provide an amazing customer experience through installation and service of products. Fosters a positive team environment and acts as a customer advocate.

Requirements

  • Provides daily mentor and feedback to team members
  • Communicates business initiatives to team
  • Promotes positive employee relations
  • Responds to customer escalations
  • Monitors performance levels and team member activities
  • Encourages career development with each team member
  • Facilitates routine huddles with the team
  • Works cross functionally to resolve sophisticated issues
  • Highly organized with ability to prioritize tasks

Benefits

  • Comprehensive benefits package
  • Employee recognition and promotion
  • Career development opportunities
  • Flexible schedule
  • Opportunities for growth and advancement
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