Role OverviewThe Supervisor, Customer Experience is responsible for shaping the experience of each Parts Town customer. The role involves managing the daily workflow of the Customer Experience team members, providing personalized customer service, and coaching and developing team members.
What You Will Do
A typical day involves managing the daily workflow, providing customer service, expediting aging cases, and collaborating with manufacturers and internal teams to find solutions.
Why It Might Be a Fit
The ideal candidate is an all-Star communicator in both English and Spanish, with excellent organizational and computer skills, and a positive team-spirited personality.
Requirements
- at least 1 year of experience in a customer service role
- all-Star communicator in both English and Spanish
- excellent organizational and computer skills
- attention to detail and ability to thrive in a fast-paced environment
- outgoing, positive, team-spirited, and one-for-all personality
Benefits
- quarterly profit-sharing bonus
- hybrid work schedule
- team member appreciation events and recognition programs
- volunteer opportunities
- monthly IT stipend
- casual dress code
- on-demand pay options
- health insurance
- 401k/401k match
- employee assistance programs
- paid time off
- paid sick time off
- paid holidays
- paid parental leave
- professional development opportunities
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