Role OverviewThe Supplier Relationship Manager will own a strategic book of high-value suppliers and guide them through the full lifecycle, blending account management, retention strategy, and consultative upsell.
What You Will Do
Manage a defined portfolio of suppliers, deliver proactive outreach, forecast renewals, lead renewal conversations, support cross-sell and upsell opportunities, and interpret usage data to optimize engagement and retention outcomes.
Why It Might Be a Fit
Ideal candidates have 0-2 years of experience in customer success, account management, renewals, or supplier relationship roles, with a proven track record managing a book of business and strong communication, objection handling, and commercial negotiation skills.
Requirements
- 0-2 years of experience in customer success, account management, renewals, or supplier relationship roles
- Proven track record managing a book of business with measurable retention or revenue impact
- Strong communication, objection handling, and commercial negotiation skills
- Proficiency in Salesforce and lifecycle platforms (e.g., ChurnZero, Gainsight, HubSpot)
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