Support Account Manager - Federal

ServiceNow
Vienna, VA
Category Sales
Job Description
ServiceNow is seeking a highly motivated Support Account Manager to deliver world-class customer satisfaction in a strategic, high-profile role. ServiceNow is a global leader in AI-enhanced cloud technology, partnering with over 85% of Fortune 500 companies. The role focuses on proactive and reactive service delivery, cross-functional collaboration, and addressing customer issues effectively.

Requirements

  • Leveraging or critical thinking about AI into work processes.
  • Excellent written and oral communication skills.
  • Experience dealing with technical support teams.
  • Understanding of ITSM principles.
  • Comfortable interacting with all levels of management.
  • Working knowledge of ITIL incident, problem and release management.
  • Ability to work in a fast-paced environment.
  • Broad technical understanding in a cloud software environment.

Benefits

  • Company-wide well-being days
  • Flexible working culture
  • Parental leave programs
  • Childcare and caregiving benefits
  • Learning experience platform, tuition reimbursement
  • Global mentoring program
  • Team-building activities, employee belonging groups, volunteering, and community outreach programs
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