Support Case Specialist I

Caesars Entertainment
Las Vegas, NV
Category Customer Service
Job Description
Welcome to the Empire! As a Support Case Specialist I, you will be responsible for handling escalations from the offshore customer support department, ensuring that contacts are recorded for reporting purposes and that contact quality is of a high standard.

Requirements

  • At least 1 year of Customer Support experience required.
  • Excellent verbal and written communication skills
  • Must be available to work nights, holidays, and weekends.
  • Ability to multitask.
  • Gives quick and effective speed of service.
  • Able to handle complaints and challenging situations in a calm and patient manner.
  • Ensures high standards, show initiative, proactivity, and professionalism.
  • Flexibility to perform different tasks and follow procedures correctly.
  • Has the drive and enthusiasm for personal development.
  • Must be able to work independently with minimal supervision.
  • Must be confident in one’s ability to assess situations and make informed decisions.
  • Ability to manage a diverse range of activities and effectively prioritize responsibilities.
  • Ability to obtain and/or be eligible for work authorization, regulatory licensing (where applicable)

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance
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