Support Engineer - Escalation Management

Blueprint Technologies
Bellevue, WA
Category Engineering
Remote
Job Description
Blueprint is a technology solutions firm that helps organizations unlock value from existing assets by leveraging cutting-edge technology. They're looking for a Support Engineer - Escalation Management to manage high-priority customer escalations and ensure structured incident management processes are followed.

Requirements

  • United States citizenship with an active, valid U.S. passport
  • Minimum of 7 years of experience in the technology industry, customer service, support operations, or a related field
  • Strong familiarity with enterprise software platforms and terminology
  • Demonstrated ability to manage high-pressure situations with professionalism and sound judgment
  • Exceptional written and verbal communication skills, including executive-level summaries

Benefits

  • Medical, dental, and vision coverage
  • Flexible Spending Account
  • 401k program
  • Competitive PTO offerings
  • Parental Leave
  • Opportunities for professional growth and development
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