Role OverviewAs a Support Engineer at NRG, you will be responsible for monitoring, triaging, documenting, and escalating production issues across customer-facing digital platforms and energy market systems. This role is ideal for an early-career IT professional looking to build expertise in cloud operations, application support, incident management, automation, and AI-assisted operations.
What You Will Do
Your day-to-day responsibilities will include monitoring application and infrastructure health using Dynatrace, CloudWatch, and operational dashboards, managing incidents and service requests in ServiceNow, performing initial troubleshooting of applications, APIs, databases, and batch processes, and participating in on-call support rotations in a 24x7 production support model.
Why It Might Be a Fit
We are looking for a candidate with 0-2 years of experience in IT Operations, NOC, Help Desk, Application Support, or a related technical role, a Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, Cybersecurity, or a related technical field, and basic understanding of web applications, APIs, databases, and cloud technologies.
Requirements
- 0-2 years of experience in IT Operations, NOC, Help Desk, Application Support, or a related technical role
- Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, Cybersecurity, or a related technical field
- Basic understanding of web applications, APIs, databases, and cloud technologies
- Familiarity with SQL and basic Python or Bash scripting
- Experience with monitoring tools, ticketing systems, or log analysis platforms is a plus
Benefits
- Drug and alcohol-free workplace
- Periodic random drug testing
- Post-accident and reasonable suspicion drug and alcohol testing
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