Role OverviewThe Analyst (Support & Operations) will provide level 1 remote desktop support to resolve tickets, adhere to quality standards, and ensure positive customer experience.
What You Will Do
The main day-to-day responsibilities will include resolving tickets, adhering to quality standards, and ensuring positive customer experience.
Why It Might Be a Fit
This role may be a fit for candidates who can provide level 1 remote desktop support, adhere to quality standards, and ensure positive customer experience.
Requirements
- Provide level 1 remote desktop support to resolve tickets
- Adhere to quality standards (voice and accent, Tech Monitoring)
- Ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT)
- Maintain high login Efficiency (Availability) for customers
Benefits
- Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
- Employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
- Performance-based bonuses subject to company policies
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