Support Operations Specialist

Givebutter
Salt Lake City, TX
Category Operations
Remote
Job Description
Givebutter is seeking a Support Operations Specialist to own the systems, AI infrastructure, and operational workflows that power our customer support team. The ideal candidate has deep hands-on experience administering customer support platforms, a genuine curiosity about AI in a support context, and the operator mindset to not just identify problems — but ship fixes, build documentation, and hold themselves accountable to outcomes.

Requirements

  • 2+ years of hands-on experience with customer support platforms at an admin or ops level (Intercom, Zendesk, Freshdesk, Hubspot Service Hub) — not just as an agent user.
  • Demonstrated experience with AI tools in a support context: chatbots, deflection systems, or internal copilots — and the judgment to know where they help and where they create problems.
  • Comfortable working with or around code (JSON, HTML, CSS, JS) — or a genuine eagerness to learn with AI assistance.
  • Experience with automation and integration tools (Zapier, Make, or similar) and a bias toward building things that scale rather than fixing the same issue repeatedly.
  • Strong communicator: able to write documentation that people actually use and explain technical concepts to non-technical audiences clearly.
  • Background in SaaS and Support; understands the operational dynamics of a high-volume support environment.

Benefits

  • Remote Work
  • Health Insurance
  • Dependent Care Coverage
  • Mental Health
  • 401k
  • Vacation and Holidays
  • Wellness Week
  • Parental Leave
  • Family Care Support
  • Home Office Stipend
  • Coworking Stipend
  • Charitable Giving
  • Professional Development
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