Support Operations Trainer

Requirements

• Facilitate new hire and refresher training using existing curricula and Learning Management Systems
• Support Senior Trainers in delivering consistent, engaging, and effective learning experiences
• Serve as a welcoming and knowledgeable representative of Merchant Experience Operations (MXO) for new hires
• Reinforce policies, procedures, and tools to ensure learners are prepared for production readiness
• Assist in identifying knowledge gaps and escalating opportunities for training improvements
• Learn and facilitate training across one or more Merchant Lines of Business
• Support On-the-Job Training (OJT) by providing real-time guidance, coaching, and clarification
• Use strong communication skills to engage learners in live, recorded, and virtual environments
• Continuously build expertise in DoorDash processes, tools, and resources
• Collaborate with peers, Senior Trainers, and Instructional Designers to support training initiatives
• Support the evaluation of training effectiveness by monitoring learner performance, engagement, and feedback
• Act as an enablement partner for operations teams by supporting scalable and consistent training delivery
• Support cross-skilling initiatives to help teams flex across lines of business during demand spikes or special projects
• Contribute feedback and written input to support instructional designers in simplifying and improving training content

Benefits

• Paid parental leave
• Premium healthcare
• Wellness expense reimbursement