Support Professional, Student Financial Services

The GRCC Support Professional Student Financial Services is responsible for all College cash and the billing and collection of over $55 million in tuition and fees annually. The Customer Service Specialist is the first point of contact for students, parent, staff and community customers with Student Financial Services.

What You Will Do

Provide exceptional customer service when assisting students on the phone, via email, and in person with all areas of student finance, fostering a friendly, supportive, and welcoming environment for customers.

Why It Might Be a Fit

Must be punctual and have good attendance record. Must maintain a high level of ethics in dealing with large amounts of money. Must be efficient and possess good organization, problem-solving, decision-making, and complaint-resolution skills.

Requirements

• Associate’s degree required or comparable combination of relevant education and experience
• Minimum of two years’ experience in a similar customer service position, preferably in higher education
• Experience in cashiering and/or accounting
• Proficient in a Windows environment with successful experience using Excel and MS Word
• Ability to plan and work independently and as a team member in a multi-person, high volume customer service department
• Ability to adapt to changing technologies and responsibilities
• Ability to communicate effectively with a diverse student, staff and business partner population and provide exceptional customer service
• Ability to work under pressure with many interruptions in a busy, student-centered environment
• Must enjoy working with the public and possess good oral and written communications skills
• Be flexible in schedule to allow for changes during the semester
• Ability to work evenings, week-ends and additional hours as requested by supervisor
• Proven ability to provide excellent customer service to students and staff in a demanding work environment
• High energy level with enthusiasm and interest in helping and supporting students, staff, and the general public
• Demonstrates a commitment to continuous improvement, individually and for the College
• Problem-solving qualities in order to service customers efficiently and pleasantly
• Maintain records, files, and office activities in strict confidence in accordance with FERPA and other legal requirements
• Exceptional math skills
• Demonstrated ability to understand basic accounting concepts
• Create and maintain effective working relationships with staff to ensure a positive team
• Ability to function effectively as a member of a team in a multi-person and high volume customer service department with many interruptions
• Ability to work in a noisy environment
• Ability to work flexible hours as needed

Benefits

• Health Coverage: Six health insurance plan options, including one with no health insurance premiums.
• Time off: Enjoy substantial vacation time.
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership.
• Continuous Learning: Career development and educational opportunities.
• Retirement Plans: Secure your future with our retirement options including a state retirement plan.