Role OverviewPlay a critical role in the overall success of the Campus Support team and the assurance of customer satisfaction with Infinite Campus. Provide technical support via the telephone and electronic communications.
What You Will Do
Act as the main point of contact for customers with questions, requests, or troubleshooting problems relating to Infinite Campus software. Resolve incidents, redirect calls, or escalate as needed.
Why It Might Be a Fit
You are responsible, able to achieve desired results within expected time frames with a high degree of quality and professionalism. You are able to establish and maintain positive and productive work relationships with all staff, customers and business partners.
Requirements
- Bachelor's degree OR equivalent and/or transferable work experience
- Previous customer services experience
- Ability to learn and understand Infinite Campus and a software development life cycle
- Critical thinking, troubleshooting, and triage skills
Benefits
- Medical
- Onsite Health Center for employee and family
- Teledoc
- Dental
- Vision
- Health Savings Account
- Flexible Spending Accounts
- Short & Long Term Disability
- Life and ADD insurance
- Generous paid time off (PTO)
- Holiday pay
- Employee Assistance Program
- 401k
- Employee Stock Option Plan
- Education Assistance
- Daily free lunch and beverages at our onsite restaurant
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