Role OverviewThe Support Specialist I - Regional will perform problem determination and resolution, providing first-level support functions on desktop devices and telephones. The role requires diverse, fast-paced, deadline-driven, multi-project coordination, prioritizing, and flexing to accommodate last-minute requests and changes.
What You Will Do
Responsibilities include responding to incident and service request tickets, providing first-level support/configuration for all systems, problem determination/isolation/repair, analyzing problem data, and communicating final resolution to clients and users.
Why It Might Be a Fit
The ideal candidate will have strong technical skills, excellent communication skills, and the ability to work in a fast-paced, deadline-driven environment.
Requirements
- Perform problem determination and resolution
- Provide first-level support functions on desktop devices and telephones
- Respond to incident and service request tickets
- Maintain up-to-date procedures and documentation for all desktop platforms
- Perform intermediate technical tasks/repairs on all desktop platforms
Benefits
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