Support Specialist

Gulf Coast Automation Group
Chicago, IL
Job Description
TalentFish is casting a line for a Support Specialist (midlevel) in a 6 month plus contract to hire role, working with a fast-paced digital marketing operations team. The role involves establishing, managing and enhancing the support framework, working with ticketing and issue resolution, and supporting the setup of new processes focused on continuous improvement.

Requirements

  • Bachelor's degree in business administration, Communication, Education, Marketing, Information Technology, Computer Science or another related field
  • 2-3 years' experience providing technical support
  • Familiarity with ticketing systems such as Jira, Service Management, Freshservice, etc.
  • Excellent written and oral communication skills and attention to detail
  • Experience building and maintaining relationships and collaborating with a diverse range stakeholders
  • Independent self-managed and organized, prioritized tasks, and execute deliverables proactively
  • Experience synthesizing complex project data and information and communicating information effectively
  • Demonstrate confidence, curiosity and comprehension

Benefits

  • Health insurance
  • 401(k)
  • Paid time off
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