Support Specialist

PlayOn! Sports
Any Location, GA
Category Customer Service
Job Description
PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events using their platform. The role is responsible for assisting customers, managing support cases, and ensuring a smooth and reliable experience for users of their streaming services.

Requirements

  • 1–3 years of experience in customer support, help desk, call center, or operations support roles
  • Strong customer service mindset with a passion for helping others solve problems
  • Comfortable using computers and learning new systems such as CRM or case management tools
  • Excellent written communication skills and the ability to explain solutions clearly to customers
  • Strong attention to detail when documenting cases and customer interactions
  • Ability to stay organized and manage multiple cases in a queue-based environment
  • Flexible and adaptable in a fast-paced support setting where priorities may shift throughout the day

Benefits

  • Multiple medical insurance plans to choose from
  • Dental, vision life and disability insurance
  • Employee Emergency Fund
  • Company equity (stock options)
  • Open PTO policy
  • 401K plan with company match
  • Hybrid/flexible work environment
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