Role OverviewResolves information systems problems and provides first-line customer support to users worldwide. Manages and controls requests for information systems resources using an automated help desk tracking system. Ensures the rigorous application of Information Security/Information Assurance policies.
What You Will Do
Identifies and corrects problems, determines the nature and urgency of problems, and refers them to the appropriate level for resolution. Monitors and updates the status of open trouble reports and provides feedback to customers.
Why It Might Be a Fit
This position requires a strong technical knowledge of computer hardware and software, as well as the ability to work in a fast-paced environment with multiple priorities. The ideal candidate will have excellent problem-solving skills, strong communication skills, and the ability to work independently.
Requirements
- U.S. Citizenship
- Three (3) years experience in administrative technical or investigative work
- One (1) year of related academic study above the high school level
- Technical Support experience in one or more of the following areas: O/S, Database, Point-of-Sale, Electronic Messaging, Desktop Applications, Retail, Financial, Distribution, Logistics, Human Resources
- Certification in one of the following: A Network Systems Security Certified Practitioner (SSCP), GIAC Security Essentials Certification (GSEC), Systems Security Certified Practitioner (SSCP), CompTIA Security+ce, GIAC Security Expert (GSE), Security Certified Network Architect (SCNA), MCDST, MCTS, Window 7 certification
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Paid holidays
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