Role OverviewThe Support Technician will handle incoming customer phone calls and answer daily emails with the highest level of professionalism. They will learn and be proficient in using and providing support for LCPtracker software and systems. The role involves identifying customer needs, clarifying information, researching issues, and providing solutions and/or alternatives. The Support Technician will build sustainable customer relationships and engage clients by going the extra mile.
What You Will Do
The primary duties and responsibilities include handling incoming customer phone calls and answering all daily emails quickly and efficiently. The Support Technician will use multiple web applications simultaneously, identify customer needs, clarify information, research issues, and provide solutions and/or alternatives. They will also assist customers with technical difficulties experienced with LCPtracker and escalate issues as appropriate.
Why It Might Be a Fit
To be successful in this role, you should be knowledgeable about LCPtracker's software and services. You should be able to build sustainable customer relationships and engage clients by going the extra mile. The Support Technician should be able to work in a professional office environment and have the ability to lift and move up to 25 pounds.
Requirements
- High School Diploma or equivalent
- Basic computer knowledge
- Customer Service experience and knowledge
- Ability to manage your assignments and meet deadlines
Benefits
- Paid Time Off
- 10 Paid Holidays
- Phantom Stock
- 401k Plan with up to 4% company match
- Medical Benefits (Health, Vision and Dental)
- Life Insurance (company paid)
- Long-Term Disability and Short-Term Disability (company paid)
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