Supportive Services Case Manager

The Supportive Services Case Manager is responsible for assisting formerly homeless individuals to stabilize in permanent supportive housing. They will work with clients to develop housing stability plans, evaluate risk to housing stability, and deploy risk mitigation strategies. The role requires strong documentation skills, sound judgment, and problem-solving abilities.

What You Will Do

The Supportive Services Case Manager will offer case management for selected clients, determine clients' needs and goals, and partner with residents to develop housing stability plans. They will also facilitate care coordination, resource connectivity, and crisis intervention/de-escalation actions.

Why It Might Be a Fit

This role requires a strong ability to work with a diverse population, possess sound judgment and problem-solving abilities, and have a deep understanding of local, regional, state, and national resources. The ideal candidate will have at least two years' experience working with a diverse population and be able to independently de-escalate/resolve conflict.

Requirements

• Bachelor degree in Social Work or related field, or Associate degree with 3 years of experience
• Strong documentation skills
• Ability to possess sound judgement & problem solving abilities
• Expansive knowledge of local, regional, state & national resources
• Able to read, write and communicate in English
• Strong active listening, verbal & written communication
• Well-developed emotional intelligence & interpersonal skills
• Ability to independently de-escalate/resolve conflict
• At least two years' experience working with a diverse population
• Flexibility to work evenings or weekends, as needed
• Knowledge of MS Excel, MS Word, Google Docs/Sheets, and company e-mail at an intermediate level for time sheets and other monthly reports

Benefits

• Generous vacation and sick leave
• 10 paid holidays and 1 floating holiday
• Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
• Employer-Paid Life and AD&D Insurance
• 401k offered for unionized employees (through OPEIU8)
• 403b offered for non-union employees
• Employee Assistance Program
• Travel Assistance Program
• Aflac offered for all employees