Supportive Services Case Manager

The Supportive Services Case Manager is responsible for assisting formerly homeless individuals to stabilize in permanent supportive housing, short-term service planning, maintaining relationships with community agencies and service providers, brief intervention and crisis response, providing informal counseling to tenants as needed, information and referral assistance, and coordination of community-building activities.

What You Will Do

Offer case management for selected clients, determine clients’ needs and goals, partner with residents to develop housing stability plan, evaluate risk to housing stability, facilitate care coordination/resource connectivity, assist residents with applying to benefits/entitlement programs, and lead crisis intervention/de-escalation actions.

Why It Might Be a Fit

The ideal candidate will have a strong ability to possess sound judgement & problem solving abilities, expansive knowledge of local, regional, state & national resources, and the ability to independently de-escalate/resolve conflict.

Requirements

• Bachelor degree in Social Work or related field, or Associate degree with 3 years of experience
• Strong documentation skills
• Ability to possess sound judgement & problem solving abilities
• Expansive knowledge of local, regional, state & national resources
• Able to read, write and communicate in English
• Strong active listening, verbal & written communication
• Well-developed emotional intelligence & interpersonal skills
• Ability to independently de-escalate/resolve conflict
• At least two years’ experience working with a diverse population
• Flexibility to work evenings or weekends, as needed
• Knowledge of MS Excel, MS Word, Google Docs/Sheets, and company e-mail at an intermediate level for time sheets and other monthly reports

Benefits

• Generous vacation and sick leave
• 10 paid holidays and 1 floating holiday
• Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
• Employer-Paid Life and AD&D Insurance
• 401k offered for unionized employees (through OPEIU8)
• 403b offered for non-union employees
• Employee Assistance Program
• Travel Assistance Program
• Aflac offered for all employees