Supv - Customer Service

RealTruck
Any Location, MI
Category Customer Service
Job Description
The Customer Service Supervisor will oversee the daily coordination of work processes to fulfill the organizational objective of Best-in-Class Customer Service. This role is responsible for managing a team of employees, reviewing KPI and SLA reports, and ensuring quality assurance through monitoring calls and chats.

Requirements

  • Manage a team of 10-12 agents
  • Review KPI and SLA reports
  • Ensure quality assurance through monitoring calls and chats
  • Resolve conflict with ease and compassion
  • Build relationships with vendors and carriers

Benefits

  • Medical, dental, and vision coverage
  • Company-paid life insurance and disability
  • 401(k) with company match
  • Wellbeing days
  • Parental leave
  • Educational reimbursement
  • Referral bonuses
  • Exclusive employee discounts on RealTruck products
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