Surveillance Operator

Requirements

• Maintain situational awareness of gaming operations to identify potential cheating, fraud, theft, regulatory violations, or other suspicious activities.
• Observe gaming activities to ensure compliance with casino internal controls and regulatory standards.
• Immediately notify supervisors of suspicious or unusual activities that may impact gaming integrity or casino security.
• Review live and archived video footage to investigate incidents, patron disputes, employee misconduct, or potential regulatory violations.
• Document incidents in surveillance logs and prepare written reports detailing observations, findings, and actions taken.
• Assist Surveillance Supervisors, Tribal Gaming Commission staff, and authorized investigators with video review and evidence documentation.
• Preserve video evidence in accordance with regulatory requirements and surveillance department procedures.
• Operate Video Management Systems (VMS), CCTV monitoring platforms, and digital recording systems.
• Retrieve, export, archive, and secure surveillance footage in accordance with approved evidence-handling procedures.
• Perform video editing functions, including clipping, merging, and formatting video files for investigative or regulatory purposes.
• Ensure surveillance recordings are properly archived in accordance with applicable regulatory retention requirements.
• Maintain familiarity with regulatory requirements applicable to gaming surveillance operations.
• Assist regulatory personnel by providing video evidence or surveillance documentation when requested.
• Maintain professional communication with surveillance supervisors and other authorized personnel regarding ongoing incidents.
• Coordinate with casino departments, including Security, Compliance, Table Games, Slots, Cage, and Management, when incidents require operational response.
• Document all surveillance activity through logs, reports, and electronic tracking systems.
• Maintain knowledge of all table games, slot operations, and casino procedures.
• Participate in required training related to gaming protection, fraud detection, and surveillance operations.
• Travel for professional training, regulatory meetings, or surveillance conferences as required.
• Perform other duties as assigned by surveillance management.