Survivor Services Associate

City of New York
New York, NY
Category Customer Service
Job Description
The New York County District Attorney's Office is seeking a Survivor Services Associate to provide support to victims and witnesses of crime, including receiving and responding to calls and transportation requests, and directing callers to appropriate staff and agencies.

Requirements

  • Receive high volume of calls and assess to navigate to the appropriate departments of SSB to ensure the clients are receiving support and services
  • Explain criminal justice system and provide basic case information
  • Assess safety/crisis needs of callers and transition them to an SSB Advocate or SSB Counselor
  • Monitor and respond to voicemails
  • Assist with Transportation requests
  • Perform other duties as assigned
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