Sustainment Project Manager

Shield AI
Dallas, TX
Job Description
Role Overview

The Sustainment Project Manager is a senior individual contributor responsible for driving execution discipline across V-BAT sustainment activities. This role owns the operating rhythm, escalation mechanisms, and cross-functional execution framework required to move technical escalations, corrective actions, configuration actions, obsolescence actions, service actions, and customer-impacting sustainment priorities to closure.

What You Will Do

Own and maintain the V-BAT sustainment action tracker, drive the weekly sustainment review rhythm, lead sustainment escalation reviews, coordinate across functions, maintain clear visibility into top customer-impacting and fleet-impacting sustainment issues, drive progress on corrective actions, and ensure major sustainment actions have assigned owners.

Why It Might Be a Fit

This role requires strong technical fluency, ability to build and manage action trackers, escalation mechanisms, risk registers, and leadership reporting. The ideal candidate has experience driving cross-functional technical work, managing corrective actions, and supporting customer-impacting technical issues in a high-reliability hardware environment.

Requirements

  • 6+ years of experience in technical project management, technical program management, engineering operations, sustainment, aviation operations, manufacturing operations, product support, or complex hardware execution
  • Demonstrated experience driving cross-functional technical work across engineering, quality, manufacturing, supply chain, operations, customer support, or field support teams
  • Experience managing or coordinating corrective actions, configuration changes, obsolescence actions, service actions, production issues, field issues, or fleet-impacting sustainment actions
  • Strong technical fluency with hardware products, engineering change processes, configuration management, root cause/corrective action processes, manufacturing processes, aviation maintenance, or fielded system support
  • Proven ability to build and manage action trackers, escalation mechanisms, risk registers, dependency maps, decision logs, and leadership reporting
  • Strong ability to identify blockers, drive accountability, escalate risks, and maintain execution cadence without direct authority over functional teams
  • Experience supporting customer-impacting technical issues in a high-reliability hardware, aerospace, defense, robotics, aviation, manufacturing, or similarly complex operational environment
  • Ability to communicate clearly with both technical and non-technical stakeholders, including engineers, operators, support teams, manufacturing teams, quality teams, and senior leaders
  • Strong written communication skills, including the ability to convert technical details into concise status updates, risk summaries, decision requests, and executive briefings
  • Ability to operate independently in ambiguous, fast-moving environments and impose structure where processes are immature, evolving, or cross-functionally complex
  • Strong judgment in prioritizing issues based on customer impact, fleet readiness, operational risk, technical severity, and execution urgency

Benefits

  • Bonus
  • Benefits
  • Equity
]]>