Role OverviewProvides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone.
What You Will Do
Handles emergency calls in a timely and effective manner, prioritizes, receives, analyzes and determines proper routing and handling of all calls related to emergencies.
Why It Might Be a Fit
Ability to read, write and communicate in English, high school diploma or GED, acute hearing and demonstrable ability to speak English clearly.
Requirements
- Ability to read, write and communicate in English
- High School diploma or GED
- Acute hearing and demonstrable ability to speak English clearly
- Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty
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