System Administrator III, Netcool

Requirements

• Administer and maintain IBM's Netcool Suite
• Implement software updates and new releases during scheduled change windows
• Monitor and resolve support tickets related to Netcool and associated systems
• Troubleshoot application and system issues, identify root causes, and implement corrective actions
• Import SNMP MIBs and develop probe rules in accordance with Netcool Common Knowledge Library (CKL) standards
• Manage user access, permissions, and security controls across the Netcool environment
• Perform regular patching and system refreshes to maintain performance and security
• Oversee DNS configurations and updates relevant to Netcool operations
• Conduct system audits and ensure compliance with internal and external security standards
• Develop and maintain backup and recovery procedures for Netcool systems
• Create and manage WebGUI filters, views, and dashboards to enhance operational visibility
• Develop, maintain, and troubleshoot Netcool Impact policies to support event enrichment, correlation, and automation workflows
• Collaborate with internal teams and external vendors to resolve issues and implement system enhancements
• Provide user training and ongoing support to end users
• Coordinate change control activities with Enterprise IT to ensure alignment and minimize operational risk
• Participate in incident response and root cause analysis for monitoring-related issues
• Support capacity planning by analyzing system usage trends and forecasting future resource needs
• Serve as a backup resource for Netcool-related responsibilities in collaboration with the Software Engineer

Benefits

• Comprehensive healthcare plans
• Market-leading 401(k) plan
• New-child leave
• Tuition reimbursement
• Crown Castle scholarship program
• Matching charitable contributions
• Generous paid time-off
• 10 company holidays plus 2 floating holidays
• Free beverages and snacks