Role OverviewWipro Limited is a leading technology services and consulting company. The System Engineer L1 will handle tickets, resolve issues, and adhere to SLAs. The role requires a good understanding of Identity and Access Management concepts and Information Security.
What You Will Do
Handle ticket handling, resolution, and SLA adherence. Analyze and troubleshoot access-related issues. Communicate and coordinate with stakeholders. Report and use MS Excel skills.
Why It Might Be a Fit
The role requires analytical and troubleshooting skills, stakeholder communication, and reporting skills. The company offers a full range of medical and dental benefits options, disability insurance, paid time off, and other paid and unpaid leave options.
Requirements
- Experience in ticket handling, resolution, and SLA adherence
- Good understanding of Identity and Access Management concepts
- Analytical and troubleshooting skills for access-related issues
- Excellent Stakeholder communication and coordination skills
- Reporting and MS Excel skills
- Audit readiness and process improvement mindset
Benefits
- Full range of medical and dental benefits options
- Disability insurance
- Paid time off (inclusive of sick leave)
- Other paid and unpaid leave options
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