Role OverviewWe are seeking a System Engineer L1 to join our team. The role involves ticket handling, resolution, and SLA adherence specifically Incident, Request Management workflows. The ideal candidate will have a good understanding of Identity and Access Management concepts and analytical and troubleshooting skills for access-related issues.
What You Will Do
The System Engineer L1 will be responsible for handling tickets, resolving issues, and adhering to SLAs. They will also be expected to have good communication and coordination skills with stakeholders.
Why It Might Be a Fit
This role is a great fit for individuals who are analytical, have good communication skills, and are familiar with Identity and Access Management concepts.
Requirements
- Experience in ticket handling, resolution, and SLA adherence
- Good understanding of Identity and Access Management concepts
- Analytical and troubleshooting skills for access-related issues
- Excellent Stakeholder communication and coordination skills
- Reporting and MS Excel skills
- Audit readiness and process improvement mindset
Benefits
- Full range of medical and dental benefits options
- Disability insurance
- Paid time off (inclusive of sick leave)
- Other paid and unpaid leave options
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