System Project Consultant

The Florida Department of Revenue's Child Support Program is seeking a qualified professional to serve as the Identity and Access Management (IAM) Service Owner. This role provides accountable leadership for the IAM service and helps ensure secure, reliable, measurable delivery across identity lifecycle, authentication, authorization, access governance, and privileged-access capabilities.

What You Will Do

The selected candidate will own service-management outcomes; develop and track key performance indicators (KPIs); report service performance, risk, audit readiness, and remediation status to leadership; lead IAM audit responses; develop policies, procedures, and service documentation; establish and improve IT service-management goals; and work with technical and business teams to plan, design, transition, operate, and continually improve IAM services and service requests.

Why It Might Be a Fit

The role requires demonstrated experience applying ITIL-aligned practices to IAM service design, transition, operation, and continual improvement; aligning controls with ISO/IEC 20000 and NIST SP 800-53; and communicating complex audit, compliance, and service impacts to technical and nontechnical stakeholders.

Requirements

• Two years of experience with preparation in enterprise identity and access management (IAM) service ownership or governance, IT service management, IAM audit and compliance, or closely related technical support.
• Experience serving as a service owner, technical lead, process lead, or accountable coordinator for an enterprise IAM service or major IAM lifecycle function, including defining or tracking KPIs and reporting service performance, risk, audit readiness, or remediation status.
• Experience participating in at least one IAM-related audit or compliance-review cycle aligned with ISO/IEC 20000, NIST SP 800-53, IRS Publication 1075, or a comparable framework, including preparing evidence, responding to findings, developing corrective actions, or tracking remediation.

Benefits

• Health insurance
• Life insurance
• Tuition waivers
• Paid sick and personal leave
• 10 paid holidays annually
• Retirement savings
• Vision and dental insurance