System Technician I

Troon
Reston, VA
Job Description
The Systems Technician plays a pivotal role as the first responder to all company-related IT support needs, encompassing a diverse array of IT hardware and software solutions.

Requirements

  • Monitor and Execute incidents/service requests through our in-house ticketing system.
  • Respond to requests for technical assistance through phone queues and log case details accordingly in the ticketing system.
  • Diagnose and document technical issues with all software and Hardware, including but not limited to workstations and peripherals, USB/Network printers, Point-of-sale systems, VOIP Phones, and Mobile Devices.
  • Troubleshoot and diagnose technical issues affecting end users in collaboration with the team and escalate cases when deemed necessary.
  • Maintain and mediate networking-related issues affecting firewalls, switches, access points, and other devices across all supported sites.
  • Engage third-party vendors when necessary to resolve POS, ISPs, cameras, GPS, and VoIP outages outside our in-scope services.
  • Advise users on IT-defined best practices and communicate company policies.
  • Track inventory and ship IT equipment.

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)
  • Paid Time Off
  • Holiday Pay
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