Role OverviewInstalls, configures, and supports local area networks, wide area networks, internet systems, computers, desktops, and mobile devices. Performs necessary maintenance to support network availability.
What You Will Do
Imaging, deployment, and technical support of laptops, desktops, and peripherals. Configure and support desktop applications, ensure configurations comply with IT policies, and perform date backup and restore.
Why It Might Be a Fit
Strong analytical and problem-solving skills, ability to work effectively with a team or independently, and strong attention to detail.
Requirements
- Bachelor's degree in Computer Applications Computer Technology or related field
- Associate's degree in Computer Applications Computer Technology or related field AND three years of related experience
- Working knowledge with active directory, DNS, and DHCP
- Experience with troubleshooting network connectivity issues in both LAN and WAN environments
- Experience imaging and deploying laptops
- Experience providing desktop/laptop computer hardware support
- Setup and install computers for New Hire On-Boarding's and Off-Boarding's
- Experience supporting remote workers and troubleshooting VPN and remote technology issues
- Experience with Bitlocker encryption, antivirus, and malware/spyware removal software
- Proficiency in Microsoft Office 365 (Enterprise) applications
- Expertise in Windows Server 2016 and above
- Working knowledge of VMware ESXi and vSphere
- Working knowledge with Palo Alto Firewalls
- Working knowledge with Mitel Telephony System
- Strong oral/written communication and listening skills
- Strong attention to detail
- Strong analytical and problem-solving skills
- Ability to work effectively with a team or independently
- Ability to work well under pressure with ability to prioritize effectively
- Strong ethical orientation with ability to maintain confidential information
]]>