Role OverviewProvide frontline IT support and systems administration services, resolving hardware and software infrastructure issues to ensure appropriate function of end-user systems and network connectivity.
What You Will Do
Respond to and resolve help desk tickets, analyze and troubleshoot IT infrastructure issues, and provide day-to-day system administration support.
Why It Might Be a Fit
The ideal candidate will have strong customer service orientation, ability to communicate technical concepts to non-technical end users, and experience with IT service management (ITSM) ticketing systems.
Requirements
- Active Secret security clearance
- Bachelor's degree in Electrical Engineering, Electronic Engineering, Computer Engineering, Computer Science, or Information Systems
- 3+ years of professional experience in systems administration or IT help desk support
- Experience troubleshooting Windows and/or Linux desktop operating systems
- Familiarity with Active Directory user account management, password resets, and basic group policy concepts
- Understanding of networking fundamentals including TCP/IP, DNS, and DHCP concepts
- Experience using IT service management (ITSM) ticketing systems to track and resolve support requests
- Strong customer service orientation with the ability to communicate technical concepts to non-technical end users
- Ability to work independently with general supervision and prioritize multiple support requests
- Strong troubleshooting and problem-solving skills
Benefits
- Healthcare
- Wellness
- Financial
- Retirement
- Family support
- Continuing education
- Time off benefits
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