Role OverviewThis intermediate level position provides troubleshooting, technical advice, and guidance to business users on a variety of products and services to resolve IT related challenges.
What You Will Do
Performs troubleshooting, research, analysis, and minor repairs to hardware, software, or peripheral equipment, and creates knowledge base content documenting processes and best practice standards.
Why It Might Be a Fit
The ideal candidate will have intermediate ability to use logic and reasoning, analyze problems, and communicate effectively with all levels of co-workers, customers, and external contacts.
Requirements
- High school diploma
- 2 years related work experience
- Intermediate ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions
- Intermediate ability to consider relative costs and benefits of potential actions
- Ability to analyze problems to develop and evaluate options
- Intermediate understanding of systems applications, hardware, software, and company specific applications/processes
- Intermediate ability to communicate written and verbally with all levels of co-workers, customers, and external contacts
Benefits
- Competitive compensation
- Benefits
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