Systems Analyst III

The Texas Workforce Commission (TWC) is seeking a Systems Analyst III to join the Unemployment Insurance Administration and Operational Support (UIA&OS) team. This role involves complex (journey-level) computer systems analysis work, ensuring systems are operational and staff have the software and equipment needed to serve customers. The position is on-site in Fort Worth, TX, and operates under general supervision with moderate latitude for initiative and independent judgment.

What You Will Do

Provide desktop and application support for approximately 1100 users across the UI Division at multiple locations. Open, monitor, and escalate service tickets, coordinate with vendors on equipment repair, and generate reports from data sources including Microsoft SQL, DB2, and INFORMIX. Develop, test, and deploy automated tasks using PowerShell Scripting or VBS, and monitor Avaya telecommunications equipment. Serve as Property Control Officer, maintain equipment inventories, and develop procedures and disaster recovery plans.

Why It Might Be a Fit

This role requires two years of experience in data processing or systems analysis, with relevant academic credits applicable. Ideal candidates have experience administering telephone systems (Avaya, Cisco, Genesys) within the last 5 years, proficiency in Microsoft Office 365 and SharePoint, and strong troubleshooting and communication skills. The position offers a competitive starting salary of $4,523.16/month, a defined retirement benefit plan, medical insurance, paid time off, and optional 401(k) and 457 accounts.

Requirements

• Two years of full-time experience which provided general knowledge of data processing or systems analysis
• Relevant academic credits may be applied toward experience qualifications
• One year of full-time in-service TWC experience classified as a Systems Analyst II or Programmer III with regular status will satisfy the minimum qualifications

Benefits

• Family Friendly Certified Workplace
• Competitive starting salary: $4,523.16/month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave