Systems Engineer

IT360
Peoria, IL
Job Description
IT360, Inc. is seeking a Systems Engineer to join our growing team. This strategic, client-facing role is responsible for designing, implementing, and supporting our customers' IT environments.

Requirements

  • Provide advanced IT support for Microsoft business applications and virtual environments (Citrix, Microsoft, VMware)
  • Design, implement, and maintain solutions using Windows Server, Exchange, SQL, SharePoint, Office 365, Azure, and related tools
  • Support and manage disaster recovery and business continuity solutions
  • Maintain and troubleshoot WAN/LAN connectivity, firewalls, routers, and remote access (VPN, RDP, VDI, Citrix)
  • Document systems and provide technical consulting, reviews, and recommendations
  • Communicate with clients regarding project progress, planned maintenance, and service incidents
  • Ensure a high standard of customer service and satisfaction
  • Collaborate with team members and escalate complex issues as needed
  • Gain a deep understanding of client business needs and how technology aligns with their goals
  • Accurately track time, tasks, and expenses in the ticketing system
  • Stay current with industry trends, tools, and certifications

Benefits

  • Health insurance allowance up to $500/month
  • Employer-paid group life insurance policy valued at $100,000
  • 4% employer match on retirement savings plan
  • High-speed internet reimbursement up to $40/month
  • $40/month cellular phone allowance
  • 8 paid holidays annually
  • Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service
  • Access to Safe Ride Home Program (Uber ridesharing)
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