Systems Navigator - PRCS

Requirements

• Conduct telephonic and face-to-face assessments of client’s needs.
• Assist clients in identify eligible public assistance programs.
• Help clients complete necessary paperwork for public assistance.
• Assist in obtaining essential documents (birth records, identification, and Social Security cards).
• Manage clients throughout the case management process (from intake to benefit acquisition and housing).
• Identify and procure ancillary services for clients.
• Process auxiliary fund requests and refer to housing resources.
• Ensure continuous communication with LA County Probation personnel.
• Drive and transport clients or necessary materials as assigned.
• Enter data accurately when creating or updating progress notes, case management plans, and other client-related documentation.
• Monitor quality assurance of client documentation and services.
• Ensure that subcontractor client files contain complete necessary documents.
• Ensure confidentiality of client data (both incoming and outgoing).
• Generate reports on client outcomes and services provided.
• File and maintain project documents and records.
• Complete all assigned training in a timely manner.
• Attend and participate in meetings and training opportunities.
• Read and respond to emails/messages in a timely manner.

Benefits

• PTO
• 15 paid holidays
• Commuter benefits
• Retirement plans