Role OverviewAs an Information Technology Support Specialist, you will provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. You will respond to queries either in person or over the phone and help ensure today is safe and tomorrow is smarter.
What You Will Do
You will provide technical support and troubleshooting to network, desktop, and/or systems hardware and software, and may coach and provide guidance to less-experienced professionals. You will also apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Why It Might Be a Fit
You will be a good fit if you have 5+ years of related experience, and you are able to maintain current knowledge of relevant technology as assigned. You will also be able to work on-site in Annapolis Junction, MD, and may include work on holidays when required.
Requirements
- 5+ years of related experience
- Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
- Security Clearance Level: TS/SCI w/Poly
- Comp TIA Security+ - CompTIA certification
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Full flex work weeks
- Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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