Systems Support Manager

This position leads EDI, Drivparts/Drivdirect, & SAP system changes and fixes, and is responsible for understanding, updating, and analyzing customer audits for systems. The Systems Support Manager will lead cross-functional meetings to initiate system changes with large business teams, and will be accountable for trouble-shooting system issues with customers.

What You Will Do

The Systems Support Manager will lead set up for customer EDI connections and conversions, oversee EDI IT staff, develop SharePoint sites with training material, and provide end-user system training. The role will also involve managing common configuration issues, system updates, and service ticket enhancements.

Why It Might Be a Fit

The ideal candidate will have strong project management skills, experience in multiple ERP/EDI systems, and knowledge of communication methods such as FTP, web tools, and AS2. The Systems Support Manager will also be responsible for cultivating and fostering productive relationships with key customer contacts across all functional areas.

Requirements

• Bachelor's Degree or minimum five years' equivalent experience
• Strong knowledge of EDI transactions and IT programs
• Extensive customer, catalog, and material master knowledge in SAP
• Strong computer skills (Advanced Excel, Power Point, Word)
• Knowledge of the IT ticket/request systems
• Strong knowledge of Aftermarket customer base
• Critical thinking skills, quantitative and analytical/problem-solving skills
• Training expertise and creating documents

Benefits

• Equal employment opportunities
• Employment decisions based on qualifications, skills, experience, and business needs