Role OverviewJoin Toshiba America Business Solutions as a Systems Support Specialist I, responsible for client systems support, troubleshooting, and resolving technical problems related to networks, connectivity, systems, and applications. Work will be done remotely, with occasional site visits. The role requires staying up-to-date with current technology through reading, formal training, webinars, and research.
What You Will Do
Troubleshoot and resolve systems support problems remotely, gather call information, work with customers to resolve technical issues, and advise customers on possible solutions. May provide support and training to customers and stay abreast of current technology.
Why It Might Be a Fit
Must have demonstrated knowledge of MS Office Suite Software, internet software, analyzing and interpreting technical procedures, and troubleshooting customer issues. Must be customer service oriented and have a valid driver's license with the ability to travel to sites periodically.
Requirements
- High School Diploma or GED
- Minimum 1-year related experience in IT support, networking systems, connectivity, and related software
- Knowledgeable in hardware and software industry
- Comfortable with installation and upgrades to network systems/equipment
- MS Office Suite Software
- Internet software
- Analyzing and interpreting technical procedures
- Troubleshooting customer issues
- Customer service oriented
- Valid Driver's License
Benefits
- Medical, dental, and vision coverage
- 401(k) plan with match and company provided life insurance
- Employee Assistance Programs
- Pre-tax spending accounts
- Pet insurance
- Employee discounts
- Generous paid holidays
- Vacation & sick/personal business/volunteer days
- Opportunities for career growth within a global technology organization
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