Role OverviewThe Systems Technician provides frontline technical support for single end-user level issues, encompassing personal computer, printer, and Windows application matters. The role serves as the initial point of contact for client technical assistance, managing inquiries received through email or the client portal.
What You Will Do
Manage service intake via email and the client portal, conduct basic troubleshooting for non-complex issues within single-user system environments, document troubleshooting activities accurately within the ticketing system, and support Professional Services with client onsite deployment as needed.
Why It Might Be a Fit
We're looking for talent that thrives in a culture of clarity, trust, and relentless execution, individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First, you'll find your place here.
Requirements
- Possession of A+ and/or O365 Fundamentals or obtainment of A+ and/or O365 Fundamental or equivalent on-the-job experience
- High School Diploma/GED or equivalent qualification
- Preferably, a minimum of 1 year of service-related experience
- Basic infrastructure and troubleshooting skills
- Valid driver's license required
Benefits
- Medical, Dental, and Vision Insurance
- 401K Retirement Plan
- Minimum 4 Weeks of Paid Time Off (PTO)
- Birthday PTO
- Paid Holidays
- Paid Time Off for Volunteering
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Supplemental Insurance
- Employee Assistance Program
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