Role OverviewThe Systems Technician provides frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal.
What You Will Do
Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures.
Why It Might Be a Fit
If you’re passionate about innovation, driven by impact, and ready to grow with a company that puts People First, you’ll find your place here.
Requirements
- Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience)
- Valid driver’s license
- Entry-level certifications are preferred
- 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles
Benefits
- Medical, Dental, and Vision Insurance
- 401K Retirement Plan
- Minimum 4 Weeks of Paid Time Off (PTO)
- Birthday PTO
- Paid Holidays
- Paid Time Off for Volunteering
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Supplemental Insurance
- Employee Assistance Program
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